YOUR CARE. OUR PRIORITY.

Spring, TX April 11, 2025: The Harris County ESD 11 Telecommunicator of the Year award is given to an individual who consistently provides high-quality, accurate and effective medical guidance during emergency situations.  

“Dolores Merlos has been at ESD 11 since the doors opened and has been an asset ever since,” says Juan Rodriguez, Harris County ESD 11 Communications Director.  “Dolores’s strict adherence to the International Academies of Emergency Dispatch (IAED) Emergency Medical Dispatch (EMD) protocols is essential for delivering standardized, evidence-based care.  This award celebrates excellence in maintaining these essential standards and improves patient outcomes.”

Recipients of this annual award at Harris County ESD 11 enhance the overall efficiency of the emergency response system through their dedication to delivering the best possible care through the meticulous application of IAED protocols.

About the International Academies of Emergency Dispatch 

IAED is the standard-setting organization for emergency dispatch and response services worldwide, and is the leading body of emergency dispatch experts. IAED is a member-driven association working to serve the public through the professional development of dispatchers. IAED is the only standard setting organization that identifies the need for, researches, produces, and maintains standards for emergency dispatch worldwide. It brings experts together from all over the world with specific knowledge and expertise in all areas of emergency dispatch, including medical, fire, police, and now nurse triage

About ESD 11 Mobile Healthcare 

ESD 11 Mobile Healthcare covers a 177 square mile area of northern Harris County with over 700,000 residents, the largest Emergency Service District in the state of Texas.  ESD 11 Mobile Healthcare receives over 65,000 call a year and consistently ranks among the best EMS services in the country for speed of response, patient satisfaction and quality of care. The Harris County Emergency Services District 11 Communication Center, known as Control, is recognized as an ACE Accredited Center of Excellence by the International Academies of Emergency Dispatch. This prestigious designation highlights our commitment to excellence in emergency dispatch services. As an ACE-accredited agency, we enjoy increased visibility in community service, enhanced support in litigation and liability management, and improved recruitment and retention, affirming the value and impact of our team’s work.