April 4, 2025
Harris County ESD 11 Mobile Healthcare’s Christine Mangum Named as TXAPCO Trainer of the Year
Spring, TX April 3, 2025: The Texas Chapter of the Association of Public-Safety Communications Officials International (TXAPCO) has named Christine Mangum as Trainer of the Year for 2024.
The trainer of the year award is given by TXAPCO to a trainer within a 911 organization who shows exceptional skill and commitment to their dispatch duties as well as providing group training to new hires and ongoing training to colleagues.
“Christine has been with Harris County ESD 11 since our start-up 3 years ago, but she has been a public servant since 2012, working as a volunteer firefighter and EMT-B,” says Communications Coordinator Stephanie Michalski. “Christine works as a team player in many ways. She offers support and guidance to other employees not just when she is teaching, but when she offers encouragement and motivation to her shift. She communicates openly with her experienced coworkers and works alongside newer employees making sure they are progressing and learning effectively. When problems or unexpected incidents occur, she is quick to focus on problem-solving solutions. As an organization we are so lucky to have her as are the residents we serve in our district.”
About TXAPCO
The Texas Chapter of the Association of Public-Safety Communications Officers is a member-driven association of public safety professionals focused on leadership, professional development, and technology advancement in public safety communications.
About ESD 11 Mobile Healthcare
ESD 11 Mobile Healthcare covers a 177 square mile area of northern Harris County with over 700,000 residents, the largest Emergency Service District in the state of Texas. ESD 11 Mobile Healthcare receives over 65,000 calls a year and consistently ranks among the best EMS services in the country for speed of response, patient satisfaction and quality of care. The Harris County Emergency Services District 11 Communication Center, known as Control, is recognized as an ACE Accredited Center of Excellence by the International Academies of Emergency Dispatch. This prestigious designation highlights our commitment to excellence in emergency dispatch services. As an ACE-accredited agency, we enjoy increased visibility in community service, enhanced support in litigation and liability management, and improved recruitment and retention, affirming the value and impact of our team’s work.
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