operational performance metrics
This table provides an overview of key operational metrics for Harris County ESD 11. It includes the average response times by call priority, measured from the moment a dispatcher answers a call to when an ambulance arrives on scene. Additionally, it shows the average number of staffed ambulances scheduled per day, the total calls for service across our service area, and the total number of patients transported to healthcare facilities.
Month & Year
Emergency
Urgent
Non Emergent
Average Scheduled Trucks Per Day
Total Calls For Service
Total Transports
March 2025
8 minutes 23 seconds
9 minutes 24 seconds
13 minutes 35 seconds
22
5806
3349
February 2025
8 minutes 42 seconds
9 minutes 51 seconds
14 minutes 9 seconds
23
5,055
3,072
January 2025
8 minutes 42 seconds
9 minutes 48 seconds
12 minutes 54 seconds
24
5,560
3,316
December 2024
8 minutes 30 seconds
9 minutes 28 seconds
13 minutes 39 seconds
22
5,729
3,324
November 2024
8 minutes 36 seconds
9 minutes 49 seconds
14 minutes 20 seconds
21
5,452
3,117
October 2024
8 minutes 32 seconds
9 minutes 37 seconds
14 minutes 23 seconds
22
5,721
3,309
September 2024
8 minutes 19 seconds
9 minutes 24 seconds
13 minutes 53 seconds
23
5,644
3,280
August 2024
8 minutes 10 seconds
9 minutes 26 seconds
13 minutes 25 seconds
23
5,830
3,362
July 2024
10 minutes 27 seconds
12 minutes 42 seconds
25 minutes 00 seconds
23
5,561
3,758
June 2024
8 minutes 6 seconds
9 minutes 15 seconds
12 minutes 37 seconds
22
4,914
3,342
May 2024
8 minutes 31 seconds
9 minutes 53 seconds
13 minutes 31 seconds
23
5,152
3,437
April 2024
8 minutes 9 seconds
9 minutes 5 seconds
12 minutes 53 seconds
23
4,710
3,192
March 2024
8 minutes 16 seconds
9 minutes 5 seconds
13 minutes 12 seconds
23
5,525
3,173
February 2024
8 minutes 10 seconds
8 minutes 54 seconds
11 minutes 55 seconds
23
5,043
2,943
January 2024
8 minutes 17 seconds
9 minutes 9 seconds
13 minutes 5 seconds
23
5,548
3,296
Month & Year
March 2025
Emergency
8 minutes 23 seconds
Urgent
9 minutes 24 seconds
Non Emergent
13 minutes 35 seconds
Average Scheduled Trucks Per Day
22
Total Calls For Service
5806
Total Transports
3349
Month & Year
February 2025
Emergency
8 minutes 42 seconds
Urgent
9 minutes 51 seconds
Non Emergent
14 minutes 9 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,055
Total Transports
3,072
Month & Year
January 2025
Emergency
8 minutes 42 seconds
Urgent
9 minutes 48 seconds
Non Emergent
12 minutes 54 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
5,560
Total Transports
3,316
Month & Year
December 2024
Emergency
8 minutes 30 seconds
Urgent
9 minutes 28 seconds
Non Emergent
13 minutes 39 seconds
Average Scheduled Trucks Per Day
22
Total Calls For Service
5,729
Total Transports
3,324
Month & Year
November 2024
Emergency
8 minutes 36 seconds
Urgent
9 minutes 49 seconds
Non Emergent
14 minutes 20 seconds
Average Scheduled Trucks Per Day
21
Total Calls For Service
5,452
Total Transports
3,117
Month & Year
October 2024
Emergency
8 minutes 32 seconds
Urgent
9 minutes 37 seconds
Non Emergent
14 minutes 23 seconds
Average Scheduled Trucks Per Day
22
Total Calls For Service
5,721
Total Transports
3,309
Month & Year
September 2024
Emergency
8 minutes 19 seconds
Urgent
9 minutes 24 seconds
Non Emergent
13 minutes 53 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,644
Total Transports
3,280
Month & Year
August 2024
Emergency
8 minutes 10 seconds
Urgent
9 minutes 26 seconds
Non Emergent
13 minutes 25 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,830
Total Transports
3,362
Month & Year
July 2024
Emergency
10 minutes 27 seconds
Urgent
12 minutes 42 seconds
Non Emergent
25 minutes 00 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,561
Total Transports
3,758
Month & Year
June 2024
Emergency
8 minutes 6 seconds
Urgent
9 minutes 15 seconds
Non Emergent
12 minutes 37 seconds
Average Scheduled Trucks Per Day
22
Total Calls For Service
4,914
Total Transports
3,342
Month & Year
May 2024
Emergency
8 minutes 31 seconds
Urgent
9 minutes 53 seconds
Non Emergent
13 minutes 31 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,152
Total Transports
3,437
Month & Year
April 2024
Emergency
8 minutes 9 seconds
Urgent
9 minutes 5 seconds
Non Emergent
12 minutes 53 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
4,710
Total Transports
3,192
Month & Year
March 2024
Emergency
8 minutes 16 seconds
Urgent
9 minutes 5 seconds
Non Emergent
13 minutes 12 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,525
Total Transports
3,173
Month & Year
February 2024
Emergency
8 minutes 10 seconds
Urgent
8 minutes 54 seconds
Non Emergent
11 minutes 55 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,043
Total Transports
2,943
Month & Year
January 2024
Emergency
8 minutes 17 seconds
Urgent
9 minutes 9 seconds
Non Emergent
13 minutes 5 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,548
Total Transports
3,296
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