operational performance metrics
This table provides an overview of key operational metrics for Harris County ESD 11. It includes the average response times by call priority, measured from the moment a dispatcher answers a call to when an ambulance arrives on scene. Additionally, it shows the average number of staffed ambulances scheduled per day, the total calls for service across our service area, and the total number of patients transported to healthcare facilities.
Month & Year
Emergency
Urgent
Non Emergent
Average Scheduled Trucks Per Day
Total Calls For Service
Total Transports
August 2024
8 minutes 10 seconds
9 minutes 26 seconds
13 minutes 25 seconds
23
5,830
3,362
July 2024
10 minutes 27 seconds
12 minutes 42 seconds
25 minutes 00 seconds
23
5,561
3,758
June 2024
8 minutes 6 seconds
9 minutes 15 seconds
12 minutes 37 seconds
22
4,914
3,342
May 2024
8 minutes 31 seconds
9 minutes 53 seconds
13 minutes 31 seconds
23
5,152
3,437
April 2024
8 minutes 9 seconds
9 minutes 5 seconds
12 minutes 53 seconds
23
4,710
3,192
March 2024
8 minutes 16 seconds
9 minutes 5 seconds
13 minutes 12 seconds
23
5,525
3,173
February 2024
8 minutes 10 seconds
8 minutes 54 seconds
11 minutes 55 seconds
23
5,043
2,943
January 2024
8 minutes 17 seconds
9 minutes 9 seconds
13 minutes 5 seconds
23
5,548
3,296
December 2023
8 minutes 08 seconds
9 minutes 11 seconds
12 minutes 17 seconds
23
5,628
3,288
November 2023
8 minutes 10 seconds
8 minutes 26 seconds
11 minutes 50 seconds
24
5,367
3,138
October 2023
8 minutes 00 seconds
8 minutes 26 seconds
12 minutes 00 seconds
24
5,458
3,116
September 2023
8 minutes 04 seconds
8 minutes 34 seconds
11 minutes 52 seconds
25
5,537
3,201
August 2023
8 minutes 09 seconds
8 minutes 27 seconds
11 minutes 40 seconds
24
5,680
3,268
July 2023
8 minutes 07 seconds
8 minutes 41 seconds
12 minutes 44 seconds
24
5,439
3,317
June 2023
8 minutes 10 seconds
8 minutes 30 seconds
12 minutes 01 seconds
24
4,842
3,198
Month & Year
August 2024
Emergency
8 minutes 10 seconds
Urgent
9 minutes 26 seconds
Non Emergent
13 minutes 25 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,830
Total Transports
3,362
Month & Year
July 2024
Emergency
10 minutes 27 seconds
Urgent
12 minutes 42 seconds
Non Emergent
25 minutes 00 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,561
Total Transports
3,758
Month & Year
June 2024
Emergency
8 minutes 6 seconds
Urgent
9 minutes 15 seconds
Non Emergent
12 minutes 37 seconds
Average Scheduled Trucks Per Day
22
Total Calls For Service
4,914
Total Transports
3,342
Month & Year
May 2024
Emergency
8 minutes 31 seconds
Urgent
9 minutes 53 seconds
Non Emergent
13 minutes 31 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,152
Total Transports
3,437
Month & Year
April 2024
Emergency
8 minutes 9 seconds
Urgent
9 minutes 5 seconds
Non Emergent
12 minutes 53 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
4,710
Total Transports
3,192
Month & Year
March 2024
Emergency
8 minutes 16 seconds
Urgent
9 minutes 5 seconds
Non Emergent
13 minutes 12 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,525
Total Transports
3,173
Month & Year
February 2024
Emergency
8 minutes 10 seconds
Urgent
8 minutes 54 seconds
Non Emergent
11 minutes 55 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,043
Total Transports
2,943
Month & Year
January 2024
Emergency
8 minutes 17 seconds
Urgent
9 minutes 9 seconds
Non Emergent
13 minutes 5 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,548
Total Transports
3,296
Month & Year
December 2023
Emergency
8 minutes 08 seconds
Urgent
9 minutes 11 seconds
Non Emergent
12 minutes 17 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,628
Total Transports
3,288
Month & Year
November 2023
Emergency
8 minutes 10 seconds
Urgent
8 minutes 26 seconds
Non Emergent
11 minutes 50 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
5,367
Total Transports
3,138
Month & Year
October 2023
Emergency
8 minutes 00 seconds
Urgent
8 minutes 26 seconds
Non Emergent
12 minutes 00 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
5,458
Total Transports
3,116
Month & Year
September 2023
Emergency
8 minutes 04 seconds
Urgent
8 minutes 34 seconds
Non Emergent
11 minutes 52 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
5,537
Total Transports
3,201
Month & Year
August 2023
Emergency
8 minutes 09 seconds
Urgent
8 minutes 27 seconds
Non Emergent
11 minutes 40 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
5,680
Total Transports
3,268
Month & Year
July 2023
Emergency
8 minutes 07 seconds
Urgent
8 minutes 41 seconds
Non Emergent
12 minutes 44 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
5,439
Total Transports
3,317
Month & Year
June 2023
Emergency
8 minutes 10 seconds
Urgent
8 minutes 30 seconds
Non Emergent
12 minutes 01 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
4,842
Total Transports
3,198
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