operational performance metrics
This table provides an overview of key operational metrics for Harris County ESD 11. It includes the average response times by call priority, measured from the moment a dispatcher answers a call to when an ambulance arrives on scene. Additionally, it shows the average number of staffed ambulances scheduled per day, the total calls for service across our service area, and the total number of patients transported to healthcare facilities.
Month & Year
Emergency
Urgent
Non Emergent
Average Scheduled Trucks Per Day
Total Calls For Service
Total Transports
December 2023
8 minutes 08 seconds
9 minutes 11 seconds
12 minutes 17 seconds
23
5,628
3,288
November 2023
8 minutes 10 seconds
8 minutes 26 seconds
11 minutes 50 seconds
24
5,367
3,138
October 2023
8 minutes 00 seconds
8 minutes 26 seconds
12 minutes 00 seconds
24
5,458
3,116
September 2023
8 minutes 04 seconds
8 minutes 34 seconds
11 minutes 52 seconds
25
5,537
3,201
August 2023
8 minutes 09 seconds
8 minutes 27 seconds
11 minutes 40 seconds
24
5,680
3,268
July 2023
8 minutes 07 seconds
8 minutes 41 seconds
12 minutes 44 seconds
24
5,439
3,317
June 2023
8 minutes 10 seconds
8 minutes 30 seconds
12 minutes 01 seconds
24
4,842
3,198
May 2023
8 minutes 09 seconds
8 minutes 30 seconds
13 minutes 16 seconds
24
4,974
3,149
April 2023
8 minutes 13 seconds
9 minutes 05 seconds
12 minutes 51 seconds
24
4,710
2,999
March 2023
8 minutes 06 seconds
8 minutes 40 seconds
11 minutes 08 seconds
24
4,807
3,094
February 2023
8 minutes 13 seconds
8 minutes 39 seconds
11 minutes 25 seconds
22
4,467
2,886
January 2023
9 minutes 20 seconds
9 minutes 51 seconds
13 minutes 24 seconds
23
4,844
3,018
December 2022
8 minutes 18 seconds
8 minutes 47 seconds
11 minutes 14 seconds
23
4,713
2,984
November 2022
8 minutes 25 seconds
8 minutes 45 seconds
11 minutes 15 seconds
23
4,803
3,120
October 2022
8 minutes 20 seconds
8 minutes 47 seconds
10 minutes 40 seconds
19
5,040
3,186
Month & Year
December 2023
Emergency
8 minutes 08 seconds
Urgent
9 minutes 11 seconds
Non Emergent
12 minutes 17 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,628
Total Transports
3,288
Month & Year
November 2023
Emergency
8 minutes 10 seconds
Urgent
8 minutes 26 seconds
Non Emergent
11 minutes 50 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
5,367
Total Transports
3,138
Month & Year
October 2023
Emergency
8 minutes 00 seconds
Urgent
8 minutes 26 seconds
Non Emergent
12 minutes 00 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
5,458
Total Transports
3,116
Month & Year
September 2023
Emergency
8 minutes 04 seconds
Urgent
8 minutes 34 seconds
Non Emergent
11 minutes 52 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
5,537
Total Transports
3,201
Month & Year
August 2023
Emergency
8 minutes 09 seconds
Urgent
8 minutes 27 seconds
Non Emergent
11 minutes 40 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
5,680
Total Transports
3,268
Month & Year
July 2023
Emergency
8 minutes 07 seconds
Urgent
8 minutes 41 seconds
Non Emergent
12 minutes 44 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
5,439
Total Transports
3,317
Month & Year
June 2023
Emergency
8 minutes 10 seconds
Urgent
8 minutes 30 seconds
Non Emergent
12 minutes 01 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
4,842
Total Transports
3,198
Month & Year
May 2023
Emergency
8 minutes 09 seconds
Urgent
8 minutes 30 seconds
Non Emergent
13 minutes 16 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
4,974
Total Transports
3,149
Month & Year
April 2023
Emergency
8 minutes 13 seconds
Urgent
9 minutes 05 seconds
Non Emergent
12 minutes 51 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
4,710
Total Transports
2,999
Month & Year
March 2023
Emergency
8 minutes 06 seconds
Urgent
8 minutes 40 seconds
Non Emergent
11 minutes 08 seconds
Average Scheduled Trucks Per Day
24
Total Calls For Service
4,807
Total Transports
3,094
Month & Year
February 2023
Emergency
8 minutes 13 seconds
Urgent
8 minutes 39 seconds
Non Emergent
11 minutes 25 seconds
Average Scheduled Trucks Per Day
22
Total Calls For Service
4,467
Total Transports
2,886
Month & Year
January 2023
Emergency
9 minutes 20 seconds
Urgent
9 minutes 51 seconds
Non Emergent
13 minutes 24 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
4,844
Total Transports
3,018
Month & Year
December 2022
Emergency
8 minutes 18 seconds
Urgent
8 minutes 47 seconds
Non Emergent
11 minutes 14 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
4,713
Total Transports
2,984
Month & Year
November 2022
Emergency
8 minutes 25 seconds
Urgent
8 minutes 45 seconds
Non Emergent
11 minutes 15 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
4,803
Total Transports
3,120
Month & Year
October 2022
Emergency
8 minutes 20 seconds
Urgent
8 minutes 47 seconds
Non Emergent
10 minutes 40 seconds
Average Scheduled Trucks Per Day
19
Total Calls For Service
5,040
Total Transports
3,186
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