operational performance metrics
This table provides an overview of key operational metrics for Harris County ESD 11. It includes the average response times by call priority, measured from the moment a dispatcher answers a call to when an ambulance arrives on scene. Additionally, it shows the average number of staffed ambulances scheduled per day, the total calls for service across our service area, and the total number of patients transported to healthcare facilities.
Month & Year
Emergency
Urgent
Non Emergent
Average Scheduled Trucks Per Day
Total Calls For Service
Total Transports
September 2022
8 minutes 19 seconds
8 minutes 40 seconds
9 minutes 41 seconds
23
4,813
3,092
August 2022
8 minutes 2 seconds
8 minutes 27 seconds
9 minutes 41 seconds
23
4,798
3,052
July 2022
7 minutes 56 seconds
8 minutes 22 seconds
9 minutes 16 seconds
25
5,120
3,342
June 2022
7 minutes 41 seconds
8 minutes 8 seconds
9 minutes 15 seconds
25
5,089
3,081
May 2022
7 minutes 56 seconds
8 minutes 27 seconds
9 minutes 34 seconds
25
4,943
3,155
April 2022
7 minutes 45 seconds
8 minutes 17 seconds
8 minutes and 56 seconds
25
4,607
2,872
March 2022
6 minutes 5 seconds
6 minutes 25 seconds
7 minutes 22 seconds
25
4,378
3,009
February 2022
6 minutes 43 seconds
6 minutes 53 seconds
6 minutes 46 seconds
25
4,401
2,317
January 2022
8 minutes 32 seconds
9 minutes 22 seconds
9 minutes 45 seconds
25
5,585
3,196
December 2021
7 minutes 0 seconds
8 minutes 4 seconds
9 minutes 12 seconds
25
5,503
3,103
November 2021
6 minutes 54 seconds
7 minutes 14 seconds
7 minutes 27 seconds
25
4,668
2,735
Month & Year
September 2022
Emergency
8 minutes 19 seconds
Urgent
8 minutes 40 seconds
Non Emergent
9 minutes 41 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
4,813
Total Transports
3,092
Month & Year
August 2022
Emergency
8 minutes 2 seconds
Urgent
8 minutes 27 seconds
Non Emergent
9 minutes 41 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
4,798
Total Transports
3,052
Month & Year
July 2022
Emergency
7 minutes 56 seconds
Urgent
8 minutes 22 seconds
Non Emergent
9 minutes 16 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
5,120
Total Transports
3,342
Month & Year
June 2022
Emergency
7 minutes 41 seconds
Urgent
8 minutes 8 seconds
Non Emergent
9 minutes 15 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
5,089
Total Transports
3,081
Month & Year
May 2022
Emergency
7 minutes 56 seconds
Urgent
8 minutes 27 seconds
Non Emergent
9 minutes 34 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
4,943
Total Transports
3,155
Month & Year
April 2022
Emergency
7 minutes 45 seconds
Urgent
8 minutes 17 seconds
Non Emergent
8 minutes and 56 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
4,607
Total Transports
2,872
Month & Year
March 2022
Emergency
6 minutes 5 seconds
Urgent
6 minutes 25 seconds
Non Emergent
7 minutes 22 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
4,378
Total Transports
3,009
Month & Year
February 2022
Emergency
6 minutes 43 seconds
Urgent
6 minutes 53 seconds
Non Emergent
6 minutes 46 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
4,401
Total Transports
2,317
Month & Year
January 2022
Emergency
8 minutes 32 seconds
Urgent
9 minutes 22 seconds
Non Emergent
9 minutes 45 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
5,585
Total Transports
3,196
Month & Year
December 2021
Emergency
7 minutes 0 seconds
Urgent
8 minutes 4 seconds
Non Emergent
9 minutes 12 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
5,503
Total Transports
3,103
Month & Year
November 2021
Emergency
6 minutes 54 seconds
Urgent
7 minutes 14 seconds
Non Emergent
7 minutes 27 seconds
Average Scheduled Trucks Per Day
25
Total Calls For Service
4,668
Total Transports
2,735
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