June 23, 2025
Harris County ESD 11’s Dolores Merlos Wins Greater Harris County 911’s Telecommunicator of the Year
Houston, TX. June 23, 2025: Greater Harris County 9-1-1 (GHC 9-1-1) has designated Harris County ESD 11’s (HCESD 11) Dolores Merlos for its high honor of Telecommunicator of the Year for 2024.
“Dolores is a valuable resource for us here at Harris County ESD 11 and an invaluable asset to our community, “says HCESD 11’s Communications Manager Juan Rodriguez.
“Dolores has been a Telecommunicator at ESD11 since July 12, 2021. Dolores is a true pro at what she does with an outstanding commitment to excellence, quick decision-making under pressure, and compassionate communication during emergency calls. Throughout her four years here, Dolores has demonstrated unwavering composure in high-stress situations, ensuring the safety of both callers and first responders.”
GHC 9-1-1’s Telecommunicator of the Year award is presented to an individual telecommunicator in recognition of their exceptional professionalism in the field of 9-1-1 public safety.
About Greater Harris County 911:
Greater Harris County 9-1-1 (GHC 9-1-1) is the largest 9-1-1 system in Texas, providing the 9-1-1 telecommunications and technology infrastructure for 5.8 million residents throughout 49 cities (including Houston) and the unincorporated areas of Harris and Fort Bend Counties. Established in November 1983, GHC 9-1-1 is responsible for administering the 9-1-1 emergency communications and technology infrastructure for cities in and around Harris and Fort Bend Counties and some surrounding areas.
About Harris County ESD 11 Mobile Healthcare :
Harris County ESD 11 Mobile Healthcare covers a 177 square mile area of northern Harris County with over 700,000 residents, the largest Emergency Service District in the state of Texas. Harris County ESD 11 receives over 65,000 calls a year and consistently ranks among the best EMS services in the country for speed of response, patient satisfaction and quality of care. The Harris County Emergency Services District 11 Communication Center, known as Control, is recognized as an ACE Accredited Center of Excellence by the International Academies of Emergency Dispatch. This prestigious designation highlights our commitment to excellence in emergency dispatch services. As an ACE-accredited agency, we enjoy increased visibility in community service, enhanced support in litigation and liability management, and improved recruitment and retention, affirming the value and impact of our team’s work.
Contact: Miranda Sevcik, ESD 11 Public Information Officer 346-226-8808
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