operational performance metrics
This table provides an overview of key operational metrics for Harris County ESD 11. It includes the average response times by call priority, measured from the moment a dispatcher answers a call to when an ambulance arrives on scene. Additionally, it shows the average number of staffed ambulances scheduled per day, the total calls for service across our service area, and the total number of patients transported to healthcare facilities.
Month & Year
Emergency
Urgent
Non Emergent
Average Scheduled Trucks Per Day
Total Calls For Service
Total Transports
May 2026
8:34
9:25
17:48
26
5,176
3,563
April 2026
8:38
9:23
17:11
27
5271
3386
March 2026
8:52
9:24
15;21
26
5230
3369
February 2026
8:28
9:12
15:39
26
4525
2984
January 2026
8:26
8:59
15:14
26
5807
3300
November 2025
8:23
8:50
14:30
24
5597
3281
October 2025
8:38
9:07
15:40
23
5955
3376
September 2025
8:09
8:57
13:30
23
5692
3331
August 2025
8:20
8:57
14:19
22
4958
3439
July 2025
8 minutes 14 seconds
9 minutes 30 seconds
13 minutes 12 seconds
23
5596
3369
June 2025
8 minutes
8 minutes 50 seconds
13 minutes
23
5,476
3,236
May 2025
8 minutes 5 seconds
9 minutes 32 seconds
12 minutes 41 seconds
23
5965
3515
April 2025
8 minutes 32 seconds
9 minutes 33 seconds
13 minutes 49 seconds
23
5534
3314
March 2025
8 minutes 23 seconds
9 minutes 24 seconds
13 minutes 35 seconds
22
5806
3349
February 2025
8 minutes 42 seconds
9 minutes 51 seconds
14 minutes 9 seconds
23
5,055
3,072
Month & Year
May 2026
Emergency
8:34
Urgent
9:25
Non Emergent
17:48
Average Scheduled Trucks Per Day
26
Total Calls For Service
5,176
Total Transports
3,563
Month & Year
April 2026
Emergency
8:38
Urgent
9:23
Non Emergent
17:11
Average Scheduled Trucks Per Day
27
Total Calls For Service
5271
Total Transports
3386
Month & Year
March 2026
Emergency
8:52
Urgent
9:24
Non Emergent
15;21
Average Scheduled Trucks Per Day
26
Total Calls For Service
5230
Total Transports
3369
Month & Year
February 2026
Emergency
8:28
Urgent
9:12
Non Emergent
15:39
Average Scheduled Trucks Per Day
26
Total Calls For Service
4525
Total Transports
2984
Month & Year
January 2026
Emergency
8:26
Urgent
8:59
Non Emergent
15:14
Average Scheduled Trucks Per Day
26
Total Calls For Service
5807
Total Transports
3300
Month & Year
November 2025
Emergency
8:23
Urgent
8:50
Non Emergent
14:30
Average Scheduled Trucks Per Day
24
Total Calls For Service
5597
Total Transports
3281
Month & Year
October 2025
Emergency
8:38
Urgent
9:07
Non Emergent
15:40
Average Scheduled Trucks Per Day
23
Total Calls For Service
5955
Total Transports
3376
Month & Year
September 2025
Emergency
8:09
Urgent
8:57
Non Emergent
13:30
Average Scheduled Trucks Per Day
23
Total Calls For Service
5692
Total Transports
3331
Month & Year
August 2025
Emergency
8:20
Urgent
8:57
Non Emergent
14:19
Average Scheduled Trucks Per Day
22
Total Calls For Service
4958
Total Transports
3439
Month & Year
July 2025
Emergency
8 minutes 14 seconds
Urgent
9 minutes 30 seconds
Non Emergent
13 minutes 12 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5596
Total Transports
3369
Month & Year
June 2025
Emergency
8 minutes
Urgent
8 minutes 50 seconds
Non Emergent
13 minutes
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,476
Total Transports
3,236
Month & Year
May 2025
Emergency
8 minutes 5 seconds
Urgent
9 minutes 32 seconds
Non Emergent
12 minutes 41 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5965
Total Transports
3515
Month & Year
April 2025
Emergency
8 minutes 32 seconds
Urgent
9 minutes 33 seconds
Non Emergent
13 minutes 49 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5534
Total Transports
3314
Month & Year
March 2025
Emergency
8 minutes 23 seconds
Urgent
9 minutes 24 seconds
Non Emergent
13 minutes 35 seconds
Average Scheduled Trucks Per Day
22
Total Calls For Service
5806
Total Transports
3349
Month & Year
February 2025
Emergency
8 minutes 42 seconds
Urgent
9 minutes 51 seconds
Non Emergent
14 minutes 9 seconds
Average Scheduled Trucks Per Day
23
Total Calls For Service
5,055
Total Transports
3,072
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